Shipping policy

At Chelmer Glass & Co, we make delivery simple, transparent and reliable.

Free UK Shipping

All orders include free shipping as standard. There are no hidden fees, surcharges or additional delivery costs at checkout.

Delivery Timeframes

Orders are delivered within 2–5 working days. Delivery times may vary slightly depending on product size, location and courier scheduling, but most customers receive their items well within this window.

Order Processing

• Orders are processed promptly once payment is confirmed

• You will receive a confirmation email with your order details

• A dispatch notification will be sent once your items leave our warehouse

Tracking Your Order

Every shipment includes full tracking. You will receive a tracking link as soon as your order is dispatched so you can follow its journey to your door.

Fragile Item Handling

All glass products are packaged securely using industry‑standard protective materials to ensure safe delivery. If your item arrives damaged, please contact us immediately and we will resolve the issue swiftly.

Delivery Areas

We currently deliver across the United Kingdom. For specialised or oversized glass products, delivery arrangements may vary — our team will contact you if additional coordination is required.

Questions or Support

If you need help with your order or delivery, our support team is here to assist