Terms & Conditions

1. Introduction

Welcome to Chelmer Glass & Co Limited. By placing an order with us or using our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

These Terms & Conditions apply to all sales made through our website, Amazon store, or any other sales channel operated by Chelmer Glass & Co Limited.


2. Company Information

Chelmer Glass & Co Limited Registered in England & Wales Company Number: [Insert] Registered Address: [Insert] Email: support@chelmerglass.co.uk


3. Products

We supply a range of glass products including toughened glass, laminated glass, balustrade panels, rooflights and related glazing items. All product descriptions, specifications and images are provided for guidance only. Actual products may vary slightly due to manufacturing tolerances.

All products are subject to availability.


4. Ordering

When you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. Acceptance occurs once your order has been dispatched.

We reserve the right to refuse or cancel any order where necessary, including cases of pricing errors, stock issues or suspected fraudulent activity.


5. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable. Payment must be completed at checkout before your order is processed.

We reserve the right to update prices at any time.


6. Shipping & Delivery

Free UK Shipping

All orders include free delivery across the United Kingdom.

Delivery Timeframes

Orders are typically delivered within 2–5 working days. Delivery times may vary depending on product size, courier availability and location.

Delivery Requirements

Glass products are fragile. Customers must ensure someone is available to receive the delivery. If a delivery attempt fails, redelivery charges may apply.


7. Returns & Refunds

30‑Day Returns

You may return items within 30 days of delivery, provided they are unused, in original condition and in original packaging.

Damaged or Faulty Items

If your item arrives damaged or faulty, notify us within 48 hours with photos of the damage and packaging. We will arrange a replacement or refund.

Non‑Returnable Items

Custom‑cut or bespoke glass items cannot be returned unless damaged or defective.

Refunds

Refunds are issued once returned items are inspected. Processing typically takes 3–5 working days.

Full details are available on our Returns & Refunds page.


8. Warranty

All products include a standard warranty covering manufacturing defects. This warranty does not cover damage caused by misuse, incorrect installation, accidental damage or normal wear and tear.


9. Liability

Chelmer Glass & Co Limited is not liable for:

  • Any indirect or consequential loss

  • Damage caused by improper installation

  • Damage caused by misuse or modification

  • Losses arising from delays outside our control

Our total liability for any claim shall not exceed the value of the product purchased.

Nothing in these Terms & Conditions limits your statutory rights under UK consumer law.


10. Installation

Unless explicitly stated, Chelmer Glass & Co does not provide installation services. Customers are responsible for ensuring products are installed safely and correctly by a qualified professional where required.


11. Data Protection & Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy. Information is used solely for order processing, customer service and delivery purposes.

We do not sell or share your data with third parties except where required to fulfil your order.


12. Intellectual Property

All content on our website—including images, text, branding and product descriptions—is the property of Chelmer Glass & Co Limited and may not be copied or reproduced without permission.


13. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page and apply immediately to all new orders.


14. Contact Us

For questions or support, contact our customer service team