Returns

At Chelmer Glass & Co, we want every customer to feel confident when ordering from us. If something isn’t right, we’re here to help.

30‑Day Returns Policy

You can return your order within 30 days of delivery. To qualify for a return, items must be:

• Unused

• In their original condition

• In their original packaging

Please contact us before sending anything back so we can provide the correct return instructions.

Damaged or Faulty Items

If your glass item arrives damaged or faulty, contact us within 48 hours of delivery. Please provide:

• Your order number

• Photos of the damage

• Photos of the packaging

We will arrange a replacement or refund as quickly as possible.

Incorrect or Missing Items

If you receive the wrong item or something is missing, let us know immediately. We will resolve the issue promptly and ensure you receive the correct product.

Refunds

Once your return is received and inspected, we will process your refund to your original payment method. Refunds typically take 3–5 working days to appear, depending on your bank.

Non‑Returnable Items

For safety and handling reasons, certain custom‑cut or bespoke glass products may not be eligible for return unless damaged or faulty. If this applies to your order, it will be clearly stated at checkout.

Return Shipping

If the item is damaged, faulty, or incorrect, we cover all return shipping costs. If you are returning an item for any other reason, return shipping may be at your expense.

How to Start a Return

Email our support team with your order details